CS Browser Diagnostics - Send Reports, Handle Large Logs and Save a Full ZIP to Share with Support
CS Browser
Free Windows client for Amazon S3 and Amazon S3 compatible storage services
 
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How to Use the Diagnostics Tool

Overview

The Diagnostic Report tool collects technical information that helps our support team investigate problems with CS Browser. You can review the generated report before sending it, together with application log files.

We use this information to fix bugs and improve CS Browser. Reports are treated as confidential.

Send a Diagnostic Report

  1. Choose Tools, Diagnostics. The Diagnostic Report dialog opens and begins collecting information.

    Diagnostic Report dialog collecting information
    Collecting diagnostic information.

  2. When collection is complete, enter Your name, Your email, and a Problem description. All three fields are required.

    Describe what you were doing, what happened, and what you expected. Review the report in the upper text field.

    Diagnostic Report dialog with contact details and a problem description
    Review the report and describe the problem.

  3. Click Send. CS Browser compresses the report and logs, then uploads the archive to support.

    Diagnostic Report dialog showing upload progress
    Sending the diagnostic report.

If the compressed archive exceeds the upload limit, CS Browser excludes the oldest logs from the copy being sent. The current report and newest log are retained, and individual logs are not truncated. The progress text shows how many logs were excluded. Your original log files remain on disk.

We aim to respond to reports within 24 hours. Response times may be longer on weekends or holidays.

If the Report Cannot Be Sent

If the report is still too large, or an upload fails after the archive has been created, CS Browser keeps the full ZIP containing the report and logs, including logs excluded from the upload. Its location appears in the dialog.

Failed diagnostic upload with Save full report and Show in folder actions
The full report remains available after an upload error.

  1. Click Save full report... to copy the ZIP to a location you choose, or Show in folder to locate the existing archive in File Explorer.

  2. Upload the ZIP to a file-sharing service or cloud storage of your choice.

  3. Send the download link to support, together with your problem description. Make sure support can access the link.

See Also

CS Browser 13.6.5 Freeware
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Our customers say

"CS Browser is an invaluable tool to me as a web developer to easily manage my automated site backups" -Bob Kraft, Web Developer

"Just want to show my appreciation for a wonderful product. I use CS Browser a lot, it is a great tool." -Gideon Kuijten, Pro User

"Thank You Thank You Thank You for this tool. A must have for anyone using Amazon S3!" -Brian Cummiskey, USA

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CS Browser is developed by Netsdk Software FZE and is not affiliated with, endorsed by, or sponsored by Amazon or AWS. Amazon S3 and Amazon S3 Glacier are trademarks of Amazon.com, Inc. or its affiliates.
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